Hearing aid maintenance

Watch the videos and follow the instructions on how to change your hearing aid batteries and filter, how to turn your hearing aids on and off and basic cleaning of your aids. Specific instructions may vary depending on the exact model of your hearing aid. Consult your user instructions if in doubt.
Remember that you are always welcome to visit your local clinic to get help with the maintenance of your hearing aids or call us at 855-283-4848.
Changing batteries on Behind-The-Ear hearing aids

If your hearing aid is having trouble powering on after you changed the batteries, try following these instructions on how to change the battery in your BTE hearing aids to make sure they were changed properly. If you are still having issues, contact your clinic to arrange for trouble shooting or repairs.
Turning your Behind-The-Ear hearing aids on and off

Having troubles turning your hearing aids on or off? Follow these instructions so you can learn how to do it with a snap! If you still have issues with your hearing aids not turning on or off, contact us for further assistance.
Changing filter on Behind-The-Ear hearing aids

Is it time to change the filter in your BTE hearing aids? Follow these instructions to make sure the new filters are properly set. You can also consult your specific model's user manual if in doubt.

Find your nearest store - we are located at 50 locations in Canada

Changing batteries on In-The-Ear hearing aids

How to change batteries on your In-The-Ear hearing aids. 

Specific instructions may vary depending on the exact model of your hearing aid. Consult your user instructions if in doubt.
Turning your hearing aids on / off on In-The-Ear aids

How to turn your ITE hearing aids on and off. 

Specific instructions may vary depending on the exact model of your hearing aid. Consult manual if in doubt.

Call free at 1-877-685-5327 for a performance check of existing hearing aids

Cleaning your In-The-Ear aids

How to clean your ITE hearing aids. 

Specific instructions may vary depending on the exact model of your hearing aid. Consult manual if in doubt.
Changing filter on In-The-Ear aids

How to change the filter on your ITE hearing aids. 

Specific instructions may vary depending on the exact model of your hearing aid. Consult manual if in doubt.
Changing wax guards in a soft ear mould
Are you finding that the sound quality in your hearing aid has been diminishing? Try changing the wax guards so everything is clear of earwax and other debris. You can follow the instructions in the video here to learn how you can change them in under 30 seconds!
How to put a Signia RIC (receiver-in-canal) hearing aid in your ear
Having trouble with how your receiver-in-canal hearing aid sits in your ear? Try following the instructions in this 30 second video. Signia covers how to put a receiver-in-canal hearing aid in your ear in a very straightforward way using two simple motions. 
How to remove a Signia RIC (receiver-in-canal) hearing aid
Having trouble fumbling with the receiver in your ear canal? Follow the instructions in this video from Signia to learn how to easily remove your receiver-in-canal hearing aid from your ear.
How to clean a Signia BTE (behind-the-ear) hearing aid
Want to know how to properly clean your BTE hearing aids so the sound is always clear? Follow these instructions from Signia so you can learn how to maintain your hearing aids' optimal functionality. Here are some additional tips: Clean your hearing aids daily, never use running water or submerge them in water, and never apply pressure while cleaning. 
Cleaning the receiver of a Signia hearing aid
Want to know how you can clean the receiver in your hearing aids? Follow these instructions from Signia to learn! We advise you to clean your hearing aids every day to maintain their functionality.
How to exchange a Signia hearing aid Click Mold™
Follow these instructions to learn how to change the Click Mold™ of your Signia hearing aid.
How to exchange wax guards on a Signia RIC (receiver-in-canal) hearing aid
By watching this video, you can learn how to exchange the proven HF4 Pro cerumen filter on a Signia RIC (receiver-in-the-canal) hearing aid. 
Get help with your hearing aid maintenance needs
If you have more significant problems with your hearing aids, please fill out our form to book a service appointment at your local clinic. 

Due to COVID-19 we have suspended our in-clinic services, but we are still providing support options for our clients who need help with their hearing aids. 

If you require batteries, wax guards, domes, or cleaning equipment you can contact us to request supplies from our clinic. We will arrange to mail them to you so your hearing aids will continue to operate at optimal quality!

If you need hearing aid repairs, re-programming or tuning adjustments you can contact us about our remote care service.

If you have an emergency with more immediate issues, please call our customer care line at 855-283-4848 or your local hearing care clinic.

BOOK A SERVICE APPOINTMENT

NOTICE: Due to COVID-19 we are experiencing higher than normal call volumes during this time. We are doing our best to help as many people we can each day. Rest assured, we have received your message, and someone will be in touch with you soon. We appreciate your patience!
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